Contact Us
Whether you've spotted something out of date, disagree with one of our rankings, or just want to flag a Canadian online casino we haven't covered yet, we want to hear from it. This page explains how to reach us, what we can actually help with, and how quickly you can expect a reply.
How to reach us
The most reliable way to contact the Canada Casinos team is by email at [email protected]. We read every message that comes in, though the volume of enquiries means we can't guarantee an instant reply. Genuine questions about our content, corrections, or partnership enquiries get priority.
What we can and can't help with
Canada Casinos is an independent comparison site. We research and rank online casino brands available to Canadian players, but we are not a casino operator ourselves and we don't hold player funds, process withdrawals or manage anyone's account. That means there are limits to what our team can resolve directly.
- We can help with: questions about how we rate and rank casinos, corrections to bonus terms or details you've noticed are outdated, suggestions for brands to review, and general feedback on the site.
- We can't help with: deposits, withdrawals, account verification, bonus disputes or any issue tied to an active player account. These need to go through the casino's own customer support team, since only the operator can access your account details.
If you're dealing with a problem at a specific casino — a delayed withdrawal, a bonus that didn't apply correctly, or a verification hold-up — your fastest route to a resolution is the live chat or support desk on that operator's own site, not us.
Reporting a problem gambling concern
If you or someone you know is struggling with their gambling, that's a serious matter and worth handling properly rather than through a general contact form. Our Responsible Gambling page has practical guidance on self-exclusion tools, deposit limits and where to find independent support in Canada.
Feedback on our reviews and ratings
Our editorial ratings, including the ones shown for casinos like Cashed, SlotsGem and WinnerIsland, are based on ongoing research into things like payout speed, licensing, game selection and payment options. If you've played at one of the sites we cover and think our assessment is missing something, or an offer has changed since we last checked it, tell us. That kind of feedback is genuinely useful and helps keep the comparisons current.
We should be clear about how this works commercially: some of the casinos featured on Canada Casinos pay us a commission if a reader signs up through our links. This never decides where a brand sits in our rankings — that's driven by our own research criteria, not by who pays the most. If you want more detail on who we are and how we work, our About Us page covers that in full.
Before you write in, a few things worth checking
- If your question is about a specific casino's terms and conditions, check the operator's own site first — bonus rules and wagering requirements can change without notice.
- If it's about a promotion mentioned on Canada Casinos, note the exact offer and date you saw it, since terms are set by the operator and can be updated at short notice.
- If you're asking about site-wide policies, our Terms and Conditions page may already answer it.
Beyond that, there's no wrong reason to get in touch. Short, specific messages are easiest for us to act on quickly, so if you're flagging an error, a link to the page and a line on what's wrong helps us fix it faster.